Positive UV exposure information

Island Girl · 12-03-2007, 05:42 PM

Selling is alot of storytelling. Tell stories about who's using what and how they like it. I tell stories about what I use, how I like it, what it does for me, what my man uses, why he likes it.. You get the picture. Also, I tend to start alot of conversations with, "just so you know." People are looking at the lotion shelves, then, "just so you know," then mention sale or whatever you want them to know. When you get a good rapport going with someone, you can always go with, " did I tell you?" or "look what we just got in." I always try to be sincere cause I know people can spot a phony from way off.

Sunsally · 12-03-2007, 06:07 PM

Great thread and good ideas!

It is that ability to "bond" with someone - point out a color they are wearing that looks great on them, a new haircut, a cute purse, their car,...

From this - the "storytelling" is a great way to describe it! More of a "friend to friend" conversation, rather than a "sales pitch".

As others have pointed out -- the "appearance" is important. So if you look like you just dragged yourself out of bed, if the counter is a shambles, if you seem so deep in thought on the computer or your magazine that the customer feels they are "interrupting" -- none of that is good!

Spotlight "deals" -- don't have to be sales, just "deals". Can be the lotion of the week, the Gift With Purchase product (I LOVE buying these when they are available!), the "Staff Favorite" the "Customer Favorite" the "Hot Seller", the "EFT Bonus Lotion".

More than anything - BELIEVE in what you are selling! If you think this bed is great - TELL your customers that they HAVE to try it! If you love what Thermojet has done for you - BRAG to everyone that comes in! If you just put together a great special (e.g. buy 20, get 5 free) - let everyone know how great it is!

p.s. I doubted that was Dana's work - until I saw the .... and the misspellings. I think it may be original!

oasistan · 12-03-2007, 06:31 PM

Ya, I spose i didnt word my post correctly but you definately need to carry on conversation to close the sale, obviously you can't just walk away like my post made it sound. L O L I find it easy to sell moisturizers after a spray tan. Those sales come very easy for me and I'm cant explain why ... but when it comes to selling tanning lotions, I pretty much let them smell them and read the labels and let them ask questions but my lotion sales pretty much SUCK right now so I shouldn't be giving advice here..... L O L !

Island Girl · 12-03-2007, 06:39 PM

yeah, a sincere compliment is always a good idea. It may be the only nice thing they hear about themselves that day. Also, the easiest person to sell is the person that just bought something. Did that make sense? What I mean is, if you've sold them a tanning package, just keep on going till they tell you to stop. Sell them a lotion? Go right on to the tan extender. Keep adding on till they say to stop.

Mr Derf · 12-03-2007, 07:17 PM

I only counted 3 spelling mistakes.

Tantolite · 12-03-2007, 09:49 PM

That is a lot of excellent information!! The next time I am in the salon so Miss Nicole can have a day off I will try some of these tips out.

bunz1969 · 12-03-2007, 10:03 PM

This is cheesy...but I try to talk to my customers how I would like to be talked to.

I don't sell - I guide them to a purchase decision.

lewdyju · 12-03-2007, 10:28 PM

My sister-in-law says my best quality is my power of persuasion, I didn't even know that was one of my qualities so I must be sincere.

nicole4tanning · 12-03-2007, 10:31 PM

Everyone, Tantolite is my mom. Mom, it's Mrs. Nicole.

lewdyju · 12-03-2007, 10:47 PM

12-03-2007, 10:03 PM	# 17
bunz1969 Yay for 2009 Join Date: Sep-17-2007 Location: In a state of denial Member No.: 87 Gender: MySpace ID: eurobody Posts: 7,965 My Mood: Rep Power: 47092	This is cheesy...but I try to talk to my customers how I would like to be talked to. I don't sell - I guide them to a purchase decision. __________________

12-03-2007, 10:31 PM	# 19
nicole4tanning Salon Owner Join Date: Sep-27-2007 Location: Peoria, AZ Member No.: 100 Gender: MySpace ID: mauitanaz Posts: 11,357 My Mood: Rep Power: 100167	Everyone, Tantolite is my mom. Mom, it's Mrs. Nicole. __________________ I EFT'''s I PM'''s

12-03-2007, 10:47 PM	# 20
lewdyju Struggling Salon Owner Join Date: Aug-24-2007 Location: Elk Grove Member No.: 63 Gender: MySpace ID: endlesssuntanningsalon Posts: 2,656 My Mood: Rep Power: 51393	HI!

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12-03-2007, 05:42 PM	# 11
Island Girl Yes, we have bronzing beds. Join Date: Oct-17-2007 Location: Midwest Member No.: 129 Gender: Posts: 3,278 My Mood: Rep Power: 84170	Selling is alot of storytelling. Tell stories about who's using what and how they like it. I tell stories about what I use, how I like it, what it does for me, what my man uses, why he likes it.. You get the picture. Also, I tend to start alot of conversations with, "just so you know." People are looking at the lotion shelves, then, "just so you know," then mention sale or whatever you want them to know. When you get a good rapport going with someone, you can always go with, " did I tell you?" or "look what we just got in." I always try to be sincere cause I know people can spot a phony from way off.

12-03-2007, 06:07 PM	# 12
Sunsally Senior Member Join Date: Aug-15-2007 Location: Ohio Member No.: 46 Gender: Posts: 1,918 Rep Power: 34472	Great thread and good ideas! It is that ability to "bond" with someone - point out a color they are wearing that looks great on them, a new haircut, a cute purse, their car,... From this - the "storytelling" is a great way to describe it! More of a "friend to friend" conversation, rather than a "sales pitch". As others have pointed out -- the "appearance" is important. So if you look like you just dragged yourself out of bed, if the counter is a shambles, if you seem so deep in thought on the computer or your magazine that the customer feels they are "interrupting" -- none of that is good! Spotlight "deals" -- don't have to be sales, just "deals". Can be the lotion of the week, the Gift With Purchase product (I LOVE buying these when they are available!), the "Staff Favorite" the "Customer Favorite" the "Hot Seller", the "EFT Bonus Lotion". More than anything - BELIEVE in what you are selling! If you think this bed is great - TELL your customers that they HAVE to try it! If you love what Thermojet has done for you - BRAG to everyone that comes in! If you just put together a great special (e.g. buy 20, get 5 free) - let everyone know how great it is! p.s. I doubted that was Dana's work - until I saw the .... and the misspellings. I think it may be original!

12-03-2007, 06:31 PM	# 13
oasistan ~ Uv Goddess ~ Join Date: Aug-22-2007 Location: Michigan Member No.: 53 Gender: MySpace ID: tanmissy Posts: 6,398 My Mood: Rep Power: 30370	Ya, I spose i didnt word my post correctly but you definately need to carry on conversation to close the sale, obviously you can't just walk away like my post made it sound. L O L I find it easy to sell moisturizers after a spray tan. Those sales come very easy for me and I'm cant explain why ... but when it comes to selling tanning lotions, I pretty much let them smell them and read the labels and let them ask questions but my lotion sales pretty much SUCK right now so I shouldn't be giving advice here..... L O L !

12-03-2007, 06:39 PM	# 14
Island Girl Yes, we have bronzing beds. Join Date: Oct-17-2007 Location: Midwest Member No.: 129 Gender: Posts: 3,278 My Mood: Rep Power: 84170	yeah, a sincere compliment is always a good idea. It may be the only nice thing they hear about themselves that day. Also, the easiest person to sell is the person that just bought something. Did that make sense? What I mean is, if you've sold them a tanning package, just keep on going till they tell you to stop. Sell them a lotion? Go right on to the tan extender. Keep adding on till they say to stop.

12-03-2007, 07:17 PM	# 15
Mr Derf Better than you. Join Date: Jul-31-2007 Location: My house Member No.: 19 Gender: MySpace ID: derf Posts: 5,173 My Mood: Rep Power: 38216	I only counted 3 spelling mistakes.

12-03-2007, 09:49 PM	# 16
Tantolite Junior Member Join Date: Dec-02-2007 Location: surprise, AZ Member No.: 174 Gender: Posts: 126 My Mood: Rep Power: 4784	That is a lot of excellent information!! The next time I am in the salon so Miss Nicole can have a day off I will try some of these tips out.

12-03-2007, 10:28 PM	# 18
lewdyju Struggling Salon Owner Join Date: Aug-24-2007 Location: Elk Grove Member No.: 63 Gender: MySpace ID: endlesssuntanningsalon Posts: 2,656 My Mood: Rep Power: 51393	My sister-in-law says my best quality is my power of persuasion, I didn't even know that was one of my qualities so I must be sincere.